Refund Policy
Last updated: 2026-11-04
Credits are charged when a paid generation starts. This page explains when you get them back.
Failed generations are refunded automatically
If the video model fails to return a clip, the credits for that task go back to your balance without you asking. You are only charged when a clip is actually delivered. A refund of this kind is recorded in your ledger and appears in your balance immediately.
Unused credits never expire
Buying a pack is a one-time purchase. There is no subscription and nothing renews, so there is no cancellation step. Credits stay on your balance until you spend them.
When a pack refund is possible
If you bought credits and have not spent any of them, contact support within 14 days of the purchase with your payment identifier. We refund to the original payment method through Dodo Payments. Once credits have been used for a completed generation, that portion is not refundable, because the provider has already been paid for the render.
Rejected photos
If a photo is rejected by content moderation, no generation starts and no credits are charged. Upload a different photo and try again.
Disputes
If a delivered clip is unusable in a way you can describe — for example the scene never renders or the output is corrupt — contact support with the generation id from your history. We review the case and, where the fault is ours or the provider's, return the credits.
How to contact us
Email support@povfancycafe.com with your account email, the purchase or generation id, and a short description. We reply within five business days.
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